Contact US
Complete this form ONLY to comment on this Rob Roy website.

***NOTE: For ALL other questions or concerns, INCLUDING MAINTENANCE ISSUES, please read the information below this form to contact Braeside Community Management, Ltd., our management company.
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Q: How can I reach Braeside Community Management, Ltd. by phone?
A: If you need immediate assistance, please call Maryann at (847) 504-8009.  
Maryann takes lunch from 1:00–1:30 p.m.
You can also reach Braeside's local office at (847) 504-8000.
Braeside's office hours are 9:00 AM to 5:00 PM, Monday through Friday.
Q: When does Braeside have staff in the Rob Roy Clubhouse Office?
A: The Rob Roy Clubhouse office is open and staffed:
      Monday-Friday............8:30 AM - 2:30 PM
      Telephone: (847) 504-8009
Q: What is the fax number?
A: The fax number at Braeside's local office is (847) 504-8040
Q: How do I reach Braeside by Email?
A: Inquiries can be sent to msofinski@bcmltd.com
Q: What is Braeside's address?
A: The Braeside local office address is 790 Estate Drive, Suite 100, Deerfield, IL 60015
Q: I have a maintenance emergency, who do I call?
A: Braeside provides a 24/7 emergency call system and guarantees the close proximity of all building managers. In the event of an emergency (fire, flood, sewer back-up) on weekends or after regular business hours, please call (847) 504-8000 and their emergency service will assist you. Calls regarding payments, violations, work orders or other matters should wait until the next business day.
Q: I have a general maintenance issue, who do I call?
A: If you have a maintenance request that is not an emergency, please put the request in writing to Braeside Community Management, Ltd. They will respond to every request whether a work order is issued, or you are added to a list, or it is brought to the Board of Directors for their determination. All requests should be put in writing to generate a paper trail. Homeowner Request forms are available at the clubhouse. You can complete the form and drop it off at the clubhouse or mail it. You can also email your request, fax it or complete a Service Request online.
To complete an online Service Request, click on the "Resident Portal" button on the top left of this screen, log in to the Resident Portal, click on the "Maintenance" button at the top of the screen and submit a New Request.