Q: How do I contact the Rob Roy Webmaster?
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Q: How can I reach RealManage by phone?
A: You can reach RealManage's local office at 847-991-6000
Q: What is the fax number?
A: The fax number at RealManage's local office is 847-991-6122
Q: How do I reach RealManage by Email?
A: Inquiries can be sent to ROBROYCO@CiraMail.com.
Q: What is RealManage's address?
A: The RealManage local office address is 2578 Millennium Drive, Suite H Elgin, IL 60124
Q: What are RealManage's hours of operation?
A: RealMange's local office hours are 9:00am to 4:30pm, Monday through Friday. In the event the staff is busy assisting other residents, you will be transferred to the Residence Service Center for further assistance. The Resident Service Center will be available to provide support both during and outside of the local office's business hours, from 7:30am to 7:00pm.
Q: I have a maintenance emergency, who do I call?
A: Please call RealManage at 847-991-6000. RealManage employs a telephone answering service with operators trained to identify true emergencies with access to all local on-call personnel at all times. Calls regarding payments, violations or other matters should wait until the next business day.
Q: I have a general maintenance issue, who do I call?
A: If you have a maintenance request that is not an emergency, please put the request in writing to RealManage. They will respond to every request whether a work order is issued, or you are added to a list, or it is brought to the Board of Directors for their determination. All requests should be put in writing to generate a paper trail. Homeowner Request forms are available at the clubhouse. You can complete the form and drop it off at the clubhouse or mail it. You can also email your request, fax it or complete a Service Request online. To complete a Service Request, sign in to the Resident Portal and click on "Contact Us".